What Does A Healthcare Administrator Do?
Healthcare administrators perform a variety of tasks that keep healthcare facilities running and operating smoothly. As managers, they see to it that the institution is delivering quality services to their patients every day. They also ensure that the organization’s finances are well-managed, that bills are paid promptly and that claims are processed on time. Since they need to make certain that the institution is operating legally, they must also stay abreast of the latest developments in the healthcare industry and get to know any changes in the laws and regulations that can potentially affect their operations.
There are actually different kinds of healthcare administrators depending on the place where they work. Nursing home administrators are responsible for keeping nursing homes functioning well. Hospital administrators, on the other hand, also perform the same functions albeit in a larger scale in hospitals. In bigger facilities, the day-to-day work is delegated to assistant administrators who are also responsible for supervising other areas in the healthcare facility. Any hospital or clinic must continue to ensure that the records of their patients are kept safe, accurate and accessible only to authorized personnel, especially since they are now kept in computer databases. This responsibility falls in the hands of a health executive known as the health information manager.
Healthcare administrators can also be classified as either generalists or specialists. If an administrator is responsible for managing an entire hospital, clinic or residential care facility then he is known as a generalist. Meanwhile, those who are responsible for a certain part of a facility such as clinical managers who are in charge of a hospital’s surgical department are considered specialists.
Overseeing personnel is an important part of the job of healthcare administrators. They are responsible for creating schedules so that there will be staff and personnel to serve patients at all times. They also see to it that their assistant administrators, if they have one, know the scope of their job and understand which matters to bring to them and which ones they can decide on their own. When there are important issues that come up, healthcare administrators are responsible for calling meetings with the department, informing them about the situation and answering any questions they may have. They also coordinate closely with medical professionals like doctors, surgeons, nurses and laboratory technologists and technicians.
The job of healthcare administrators can be quite stressful especially since they will answer to the investors or owners of the facility. If there are complaints about the services of the hospital or issues related to a medical professional working there, administrators are the ones who will conduct the needed investigations and determine the next course of action to take in order to resolve the issue. Thus, they have to always be sure that they constantly work to deliver the best service to their clients. They must also see to the institution’s financial performance. They must also be knowledgeable about everything that is going on in their company.
Due to these heavy responsibilities, healthcare administrators must not only have excellent leadership and organization skills but business savvy and extensive knowledge about the healthcare industry are also must.