What Does An IT Technician Do?
A career as an IT technician is perfect for those who can’t get enough of computers—whether this is in the realm of hardware, software, operating systems or programming. Their main responsibility revolves around ensuring that a company’s computer systems remain functional and well-maintained. They also see to it that the employees and clients of the company are given the necessary technical support.
The responsibilities of IT technicians are varied. They may be asked to diagnose computers for various issues and troubleshoot systems. To determine what the problem is, they perform tests on the computer systems. If minor repairs are needed to correct the system, they are trained to address it as well.
They may also install software, put up computer hardware and run maintenance tasks at scheduled times. Because of these, IT technicians need to have extensive knowledge of the computer hardware and software. They should also have some knowledge about computer programming and operating systems to be able to do their tasks well. They also need to understand the workings of the Internet as well as have a background on computer security to be able to protect the company’s systems.
Some IT technicians provide support to employees within a company while others give assistance to IT users who aren’t knowledgeable about the technology. IT technicians who give support to employees within a company are usually assigned in the IT department of the company. They see to it that the organization’s existing network systems are functioning as they should. They also help the members of the IT team analyze and come up with the needed solutions to problems that plague the firm’s network, if there are any.
IT technicians that provide support to customers who aren’t knowledgeable about computers spend their time in the company’s help-desk. They typically handle phone and email requests for assistance and may provide the solution through these channels as well. For more complex cases, they may visit customers in their homes or offices to address the problem.
When customers describe a problem to them, IT technicians carefully listen to determine what the problem is. They also ask customers the appropriate questions to be able to properly identify the issue. Based on the description of the problem, they can opt to guide the customer in making the necessary repairs step-by-step over the phone or decide to repair the unit themselves by going to the client’s home or office.
IT technicians can also teach users the basics of manipulating particular software programs like email or word processors and operating different computer hardware like printers and scanners. Depending on the kind of company they work for, IT technicians can expect to solve problems that are specific to the industry that the firm operates in or teach clients how to operate complicated programs. IT technicians may work in teams to address a client’s problem, especially if it paralyzes part or all of the firm’s operations.
The tasks that IT technicians perform will also depend on the industry where they are working in. For example, IT technicians holding jobs in retail electronics stores are responsible for fixing hardware or software problems while those who work as technical support advisors for a computer company helps clients find solutions to their computer issues over the phone. Those who work as part of the staff of an IT team in a large firm may have troubleshooting local area networks and Internet systems as one of their many tasks.
IT technicians typically start their careers by addressing simple problems. As they become more experienced and adept at their jobs, they often advance to higher IT positions by working as network and computer systems administrators and software developers. Some will also head computer support services while others who have a knack for the business aspect of a product, may be moved to a completely different area such as sales.
IT technicians listen to the concerns and problems of customers in their job and as such, they must have excellent customer service skills. This includes being patient with irate individuals who are getting frustrated at the issues that their computer is giving them. They must also have a knack for solving these problems quickly. Time is often a very important element in solving computer issues because in this age where almost everything depends on computers, individuals and companies need to get back online right away after a malfunction. IT technicians must be quick problem solvers who can immediately determine where the problem lies and provide solutions for it.